If you need help, we're here.

We want to make sure your are always happy with the products and services we provide.

Professional Technical Support

At Graphtec we offer a high level of Professional Technical Support for all of the crafting products that we sell. Our phone lines are open 9am – 5pm Monday to Friday and our Technical Support Team will be happy to assist you in rectifying any issues or problems the you may experience with your machine or software. If your problem cannot be fixed over the phone we have a dedicated service department where we can receive your machine back for the maintenance it may require to get it back performing at its best.

Graphtec Technical Support Service Contact Information:

Telephone: 01978 666700 | Email: support@graphtecgb.co.uk

Customer Service

Customer Service is our number 1 priority here at Graphtec, that is why we provide all customers with first class service from purchase through to aftercare.

Whether it’s advice about a product that you are looking to purchase or technical assistance with your setting up your machine once you have received it, we will be happy to answer your call or reply to your email in the fastest time possible.

Our Customer Service phone lines are open during the following times:

Monday: 9am – 5pm

Tuesday: 9am – 5pm

Wednesday: 9am – 5pm

Thursday: 9am – 5pm

Friday: 9am – 5pm

Call: 01978 666 700 | Email: sales:graphtecgb.co.uk

Please Note: We close during all major UK bank holidays and over the festive break in December unless otherwise stated.

Quality Products

At Graphtec we believe that our range of craft products really are the best in the market for what they do.

No matter if you have ordered a top of the range Cameo 3 Die Cutting machine or replacement ink for your stamp material we believe that all of our products are market leading in their specific field.

We are 100% confident you will love the products that you buy from us but if you are not satisfied with your purchase we would still love to hear your feedback so that we can improve on our product range.

– If we impress you, tell others, if we don’t then tell us –

Product Support is available Monday to Friday from 9am – 5pm

Tel: 01978 666700 | Email: sales@graphtecgb.co.uk

Free UK Delivery on all orders over £40

We offer Free UK mainland standard delivery on all orders over £40.00.

We operate an order cut off time of 2pm each day so that your order can be picked, packed and wrapped and on the truck so that it is delivered to you in the fastest time possible. Any order that comes into us after the 2pm will be processed as soon as possible but we cannot guarantee that they will leave us the same day.

The majority of our orders are shipped out via D.P.D and will arrive with you usually within 2 business days. D.P.D offer you a fully trackable service so that you can see when your package leaves us and keep tabs on it all the way to your delivery destination.

Track your order here: http://www.dpd.co.uk/service/

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